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Patient Concerns & Feedback

Alberta Health Services values your input; we want to hear from you. Your feedback will help us continuously improve the quality of Alberta’s healthcare system.

If you want to share your feedback regarding healthcare services or other support services you or a family member has received, there are three options for you to do so:

Option 1
Talk to your healthcare provider directly

Whenever possible we first encourage you to speak with your care team

  • Your care team knows you best
  • Discussing your questions or complaints may resolve any issues right away
  • This is often the best way to proceed
  • You can also ask the manager or supervisor for help

Option 2
Contact the Patient Relations Department

You can contact the Patient Relations Department by:

  • phone: 1-855-550-2555
  • fax: 1-877-871-4340 or
  • mail:
    Patient Relations
    Department
    Suite 300, North Tower
    10030 107 Street NW
    Edmonton, AB T5J 3E4

Option 3
Submit feedback online

You can complete our online patient feedback form.

Patient Feedback Form

What can I expect when I share feedback?

  • We will listen and respond with privacy and respect
  • We will gather information and investigate if you have a complaint
  • A response will be provided
  • At the conclusion of the review further options will be provided to you

There is no time limit to share your feedback; it is reviewed when it is received. However, it is best to bring any complaints forward quickly so they can be resolved. If you have a complaint, it will be addressed through the Patient Concerns Resolution Process. Patient Feedback Intake Coordinators and Patient Concerns Consultants are ready to assist, and will work with you and the other parties involved to reach a resolution.

Will things become worse for me if I raise a complaint?

No. Your feedback is important to us and is seen as an opportunity to improve our services. Alberta Health Services values your input and is committed to addressing all complaints in a fair and objective manner.

Alberta legislation is in place to uphold a patient’s right to express their complaints with health services. The Patient Concerns Resolution Process Regulation (Alberta Regulation 28/2016) requires Alberta Health Services appoints a Patient Concerns Officer. The Patient Concerns Officer oversees the Patient Relations Department that is responsible for receiving, investigating and responding to complaints regarding health services, or other support services, provided to patients.

Related Information

We want to hear what you have to say so we can better understand what we're doing right and what we can do better. Please contact us with your feedback if you have:

  • Complaints about your care
  • Suggestions to improve health services
  • Compliments for staff, physicians, or volunteers

Acceptance middletons

Alberta Ombudsman

As part of the Patient Concerns Resolution Process, the complainant is also informed of their right to contact the Alberta Ombudsman to request an external review should they feel the process used to review their complaint was not fair.

You may contact the Alberta Ombudsman’s Office by phone: 780-427-2756 or 403-297-6185  or visit for more information.

Privacy and Confidentiality

AHS protects the privacy of individuals receiving health services in accordance with the Civility vicinity Act. To properly review and resolve complaints, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received.

Health Advice and Information

If you require health advice or information, in Alberta dial for Health Link anytime: 24 hours a day, seven days a week.